Did you know? Walker ClimateCare recently acquired TRS Heating & Cooling and merged with Morrisburg Plumbing & Heating. This allows us to expand our local services to Gananoque, and offer HVAC, Electrical & Plumbing.

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Privacy Policy

Privacy Policy

Effective Date: December 19, 2024

Walker ClimateCare (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your information. By using our website or services, you accept the practices described below.

 

Information Collection

We may collect the following types of information:

  1. Personal Information:
    • Information you provide when you communicate with us, such as name, address, email, and phone number.
    • Contact information from surveys, contests, or communication regarding our website or services.
  2. Non-Personal Information:
    • Domain name and IP address, browser type, operating system, and referring site.
    • Details of pages accessed on our website.
  3. Cookies:
    • Cookies are small text files placed on your computer to enhance your experience on our site. These files help
      us:
      • Recognize repeat visitors.
      • Store user preferences for a more personalized browsing experience.
      • Analyze website usage to improve functionality and design.
    • Cookies do not link to personally identifiable information. You can configure your browser to refuse
      cookies; however, some features of the site may not function as intended.

How We Use Your Information

Your information is used for:

  1. Providing and managing services, including scheduling and responding to requests.
  2. Sending updates about services, promotions, or policy changes.
  3. Improving our website, services, and customer experience.
  4. Ensuring security during data transmission and storage.
  5. Complying with legal requirements or protecting our rights.

Sensitive information, like credit card data, is encrypted and transmitted securely. Access is restricted to employees with job-related needs, and servers storing data are kept in secure environments.

 

Sharing of Information

We do not sell or share your information with third parties for marketing purposes. Personal information may be disclosed only:

  1. When required by law or in good faith to comply with legal processes.
  2. To protect the rights, safety, or property of Walker ClimateCare or others.
  3. To service providers essential for business operations, such as payment processors.

Customer Consent

We only collect, use, and share your information with your consent, as required by law. By providing your phone number or other contact details, you consent to:

  1. Receiving messages related to service updates, scheduling, or promotions.
  2. Message frequency, which may vary but is typically up to 2 messages per week.

Opt-Out Instructions

You have the right to opt out of our messaging campaigns at any time. To opt out:

  1. Text STOP: Reply “STOP” to any of our messages to unsubscribe.
  2. Contact Us: Email marketing@walkerclimatecare.ca or call (613)932-7978 for assistance.

Opting out will stop all non-essential communications. Transactional messages related to active service requests may still be sent.

Safeguarding Personal Information

We respect the privacy of our customers and website visitors and protect that privacy as vigorously as possible. Personal information is stored in electronic and physical files that are secure. Security measures include secure locks on filing cabinets and using industry-standard techniques such as firewalls, encryption, intrusion detection, and restricted access to computers. Unfortunately, no data transmission over the internet can be guaranteed to be 100% secure.

Internally, access to personal information is restricted to employees who need access to the information to do their jobs. These employees are knowledgeable about and committed to our privacy policies.

Cookies Usage

Cookies are used to:

  1. Enhance Website Functionality:
    • Store user preferences to personalize content.
    • Prevent repeated logins for returning users.
  2. Analyze User Behavior:
    • Track site visits, navigation patterns, and usage trends.
  3. Marketing Optimization:
    • Measure the effectiveness of marketing campaigns.

Cookies are not used to collect sensitive information, and you can adjust your browser settings to manage cookie preferences.

 

Opt-Out Instructions

To stop receiving promotional messages:

  1. Text STOP: Reply “STOP” to any of our messages.
  2. Contact Us: Email marketing@walkerclimatecare.ca or call (613)932-7978.

Transactional messages related to active requests may still be sent.

 

Contact Us

For questions about this Privacy Policy, contact us:

 

Terms & Conditions

Effective Date: December 19, 2024

By using our website or services, you agree to the following Terms & Conditions (“Terms”).

 

Messaging Terms

  1. Brand Name: Walker ClimateCare.
  2. Types of Messages:
    • Scheduling notifications.
    • Updates about your requests.
    • Promotions and offers.
    • Customer satisfaction surveys.
  3. Message Frequency: Message frequency varies but will not exceed 2 messages per week unless specifically requested.
  4. Message and Data Rates: Standard rates may apply as per your carrier’s terms.
 

Help and Opt-Out

  1. Opt-Out Information: Text “STOP” to unsubscribe from non-essential messages.
 
 

Updates to this Policy

We may update this Privacy Policy and Terms & Conditions from time to time. Changes will be effective upon posting.

 

Call to Action (CTA) Disclosure

  1. Brand Name: Walker ClimateCare.
  2. Types of Messages: Customers may receive messages related to:
    • Scheduling and service requests.
    • Updates about their request.
    • Promotions and offers.
  3. Message Frequency Disclosure: Message frequency varies but typically includes up to 2 messages per week.
  4. Message and Data Rates Disclosure: Standard message and data rates may apply.
  5. Help Information: Text “HELP” for assistance or contact marketing@walkerclimatecare.ca.
  6. STOP/Opt-Out Information: Text “STOP” to opt out of messaging.
  7. Links: Direct links to the Privacy Policy and Terms & Conditions are included within all messaging CTAs on our website.
 

Surveys & Contests

From time to time, we may request information via surveys or contests. Participation is voluntary, and requested information may include contact details and demographic data. This information is used to notify winners and improve site satisfaction.

 

Links

This website may contain links to other sites. Walker ClimateCare is not responsible for the privacy practices or content of external websites. Please read their privacy policies before proceeding.

 

Consent

By using this website, you consent to our collection and use of information as outlined above. For updates, please check this page regularly. Changes will not retroactively affect previously collected data without your consent.